Workforce Management

Effective workforce management goes beyond the traditional ‘head counting’ approach of the past. In today’s competitive environment, you need to be both strategic – to align with your corporate objectives – and operational – to deliver optimised staffing activities. Effective workforce management is best managed with well-planned systems covering; planning, rostering, scheduling, time capture, task collection, and rich analytical tools.

Presence of IT has a holistic view for achieving both strategic and operational workforce management optimisation. We realise that implementing a software solution or aligning your processes only partially achieves your workforce management goals. Understanding the broader and more strategic implications of people management ensures we’re able to build business solutions that are relevant – and continue to return value to the business.

We also specialise in the end-to-end business process from rostering to payment, and the integration of specialist workforce management systems with ERP solutions. It’s only when the end-to-end requirement is considered that your organisation has the ability to achieve alignment between its strategic and operational objectives.

Why Presence of IT for Workforce Management? 

Strategic Services 

  • True Position – an objective independent assessment of your organisations current workforce status in terms of people efficiency, process and technology. 
  • System Evaluation – assessing WFM software solutions for their fit to business objectives, business processes and core systems. 
  • Business Process Reviews – assessing the current business processes and  advising on improvements. 
  • Business Case Support – work with you in preparing the solid “Business Case” required for Executive approval.  

Implementation Services 

  • Solution Design and Integration – ensuring your WFM solution is designed effectively to support the business. 
  • Project Resources – all resourcing aspects of implementation including project management, application consulting, technical consulting, educational consulting and change management.  

Support Services 

  • On-site support – resolving business and product issues, supporting business processes, root cause analysis and correction, assisting with compliance and advice with formulating business policy. 
  • Remote Support – easy access to specialist consultants for help and advice through timely SLA. 
  • Upgrade Services – Plan, manage and perform WFM upgrades 

Information Sheets 

Please download one of the following information sheets by clicking the corresponding graphic:


Workforce Management Defined

WFM Systems and Process Lifecycle

WFM Business Process Solution


WFM Solutions Architecture

WFM Change Management Toolkit

WFM    Training   Services


Or download all the above information sheets in our WFM Complete Services Overview