SAP SuccessFactors Customer Forum | 2019







Join us at the next SAP SuccessFactors Customer Forum!

The SAP SuccessFactors Customer Forum in Melbourne was established in August 2015 and is an independent group, chaired by Ged Doyle, supporting over 30 companies.

Ged has over 40 years experience in IT/business and has been a global CIO at the international level for over 30 years. Although now mostly retired, he was the CIO at La Trobe University when they were early adopters of Employee Central (SuccessFactors HRIS) in Australia, and so has a special affinity for seeing this robust community grow and help direct product direction and strategy. Ged has a history of pushing vendors to extremely positive outcomes due to, in part, his deep vendor relationships. Ged Chairs the forum on the basis of complete independence from SAP and Presence of IT.

A gap in the communication/feedback mechanisms became evident after talking with many SuccessFactors customers. As useful and important as User Groups are, there wasn’t a forum where customers could voice their real concerns in an open and supportive community that also had a strong bias to action without the undertones of vendor selling/up-selling.

The purpose of this forum is to bring customers who use SAP SuccessFactors together to:

Share experiences

Highlight concerns with either the product or vendor (SAP)

Put forward development suggestions for strategic feedback to SAP SuccessFactors product management

Meet with specialist SAP teams to give real world insights

Enter into joint development arrangements if appropriate

Be a support to other customers

Presence of IT is an important sponsor of this community, however, neither POIT nor SAP attend the meeting unless invited to present by the group, after which they exit the meeting, allowing customers to be extremely open in their comments. Important successes, concerns, development ideas and presentations are produced for circulation from the meetings, and where there are follow-up matters, Ged does this on behalf of the group and then reports back.

Examples of previous meeting topics include:

  • Early Release Instances
  • Quarterly Release Testing
  • Continuous Performance Management by Sheryl Grant (POIT)
  • Digital Strategy & Transformation by Marc Havercroft (SAP)
  • Reporting Needs across the SuccessFactors/SAP Suite
  • Fieldglass and SuccessFactors by Toni Jackson (SAP)
  • Artificial Intelligence (AI), ChatBots and Machine Learning (POIT)
  • Onboarding 2.0 (SAP)
  • SAP Analytics Cloud | SAC (SAP)

We have had representatives from the following companies who all use a variety of SuccessFactors modules:
Alfred Health, Australia Post, City West Water, Dulux Group, Ernst & Young, Jemena, John Holland Group, IXOM, Linfox, Medibank, Devondale Murray Goulburn, MMG, Monash College, Origin Energy, PACT, Powercor, RACV, SunRiceViva Energy & Wesfarmers.

We welcome all attendees who are domain leaders within HR or HRIT to become part of this HR Forum. Please enter your details via the form on the right-hand panel and Ged will be in contact with your personal invite.

As this is a collaborative forum, there is the expectation that members will attend at least 2 meetings in 2019, and contribute to the ongoing group information sharing.

Presence of IT

If you are interested in attending our next meeting, please enter your details below:

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2019 Meeting Schedule

  • Wednesday 27th February 2019
  • Wednesday 17th April 2019
  • Wednesday 19th June 2019
  • Wednesday 21st August 2019
  • Wednesday 16th October 2019
  • Wednesday 4th December 2019